NORMAL RIVERSIDE STADIUM TICKET OFFICE OPENING HOURS 

Monday to Friday - 9.30am to 5pm
Saturday during season (non-matchday) - 9.30am to noon
 Sunday - closed


TICKETS SOLD ONLINE FOR HOME GAMES ARE FOR BORO FANS ONLY. THERE ARE NO SEATS SOLD ONLINE TO OPPOSITION FANS ATTENDING THE RIVERSIDE. AWAY FANS FOUND IN THE RIVERSIDE'S HOME AREAS WILL BE EJECTED WITHOUT A REFUND FOR THEIR TICKET.

A block map of the Riverside Stadium



BOOKING SEATS AT THE RIVERSIDE

Your guide on how to activate your card or buy a ticket for a Boro home match

Online

Activating your Boro Pride card or buying a ticket is now easier than ever using the MFC Online Ticket Office. Activating your Season Card for home cup-ties is equally straightforward. It takes a matter of minutes.

Seats can be booked online 24 hours a day by clicking here up to two hours before kick-off.

The system is designed to talk first time users through in an easy-to-follow fashion, while a list of Frequently Asked Questions provides the answers to anything you need to know.

Season Cards (for home cup-ties) and Boro Pride cards can be easily activated for forthcoming games.

Tickets ordered for weekend games will be mailed out to you if you have placed your order before 4.30pm on the Wednesday before the match. For orders placed after this time, your tickets can be collected from the Riverside Stadium Ticket Office on any day before the game. On game day, tickets can be picked up from the red ticket collection booth opposite the Ayresome Park gates at the Riverside Stadium from three hours before kick-off. Remember, there is also the option to print your tickets at home.

Tickets ordered for midweek games will be mailed out to you if you have placed your order before 4.30pm on the Thursday before the match. For orders placed after this time, your tickets can be collected from the Riverside Stadium Ticket Office on any day before the game. On game day, tickets can be picked up from the red ticket collection booth opposite the Ayresome Park gates at the Riverside Stadium from three hours before kick-off. Again, remember, there is also the option to print your tickets at home.Over the phone

As with online bookings, telephone bookings can be taken up to two hours before kick-off.

You can call our Hotline on 0844 499 1234 any time 24 hours a day. Calls are charged at local rate.

Season Cards (for home cup-ties) and Boro Pride cards can be easily activated for forthcoming games.In person

The main Ticket Office at the Riverside Stadium is open 9.30am-5pm weekdays, 9.30am-noon on Saturdays when Boro are not at home, and 9.30am-kick off on Saturdays when Boro are at home.

Satellite ticket offices around the Riverside are open from 1.30pm for weekend home fixtures and from 6pm for evening fixtures. They deal with sales relating to the stand in which they are situated. We have satellite offices in our North and South Stands (please note - the East Stand satellite ticket office will not be operational during the 2012-13)

The Riverside Stadium

FAMILY TICKETS


The Generation Red Family Zone is in Block 29A and 31B to half of Blocks 36 and 37 in the East Stand.

Single tickets are not available in this area and tickets need to be purchased in small groups of one adult or Over 65 up to a maximum of three Under-18s

Season Cards are also available for the Family Zone, where again there is a maximum of three concessionary Season Cards per adult or Over-65 Season Card.

Please call 0844 499 1234 or visit the Ticket Office to purchase. Family tickets cannot be bought online.

Alternatively, call 0844 499 1234 or collect an application form from the Ticket Office

AWAY TICKETS

Where can I buy them?

Online: Click here

Over the phone: Tickets for forthcoming away fixtures can be purchased over the phone by calling 0844 499 1234 between 9.30am and 5pm weekdays, 9.30am-noon on Saturdays when Boro are not at home, and 9.30am-kick off on Saturdays when Boro are at home.

Please note that all such transactions incur a £2.50 booking fee.In person

The main Ticket Office at the Riverside Stadium is open 9.30am-5pm weekdays, 9.30am-noon on Saturdays when Boro are not at home, and 9.30am to 90 minutes before kick-off when Boro are at home.

South Stand Satellite Office - Matchdays from 90 minutes before kick-off to kick-off.

MATCHDAY TICKET AND CARD QUERIES

Any queries on the day of the game should be directed to your nearest ticket office or satellite ticket office. Staff members will be able to deal effectively with all matchday queries relating to ticket issues and card activation.

Terms and conditions of ticket sale: If you are convicted of a ticketing offence, or we suspect you have committed a ticketing offence, we will notify the Football League who in turn may notify the UK Football Policing Unit. The information that we share may include your details, information about the offence and about ticket purchases. We will use this to identify and prevent ticketing offence and disorder at matches. If you have any queries about this, please contact our Ticket Office.


GROUND REGULATIONS

Notice: Entry to the Ground is expressly subject to acceptance by the visitor of these Ground Regulations and the rules and regulations of FIFA, UEFA, the Football Association and the Football League in respect of the relevant competition. The Ground Regulations incorporate the Club's Customer Charter. Entry to the Ground shall constitute acceptance of the Ground Regulations.

"Ground" means this football stadium and all locations owned, occupied or utilised by the Club.

"Club" means this football club.

"Match" means any association football match (or any part or aspect of such a match) taking place at the Ground.

"Material" means any audio, visual or audio-visual material or any information or data.

"Football Authorities" means the Football League, Premier League, Football Association, the Football Association of Wales, FIFA, UEFA and any other relevant governing body of association football

1 Notwithstanding possession of any ticket the Club, any police officer or authorised steward may refuse entry to (or eject from) the Ground any person:

1.1 that fails (or in the Club's reasonable opinion is likely to fail) to comply with these Ground Regulations or any reasonable instruction issued by a police officer or authorised steward; and/or

1.2 whose presence within the Ground is, or could (in the Club's reasonable opinion), constitute a source of danger, nuisance or annoyance to any other person.

2 On no account will admission be granted to a person who is the subject of a current Banning Order under the Football Spectators Act 1989 (as amended) or has been convicted of ticket touting offences under the Criminal Justice and Public Order 1994 (as amended).

3 The Club excludes to the maximum extent permitted by law any liability for loss, injury or damage to persons/property in or around the Ground.

4 No guarantees can be given by the Club that a Match will take place at a particular time or on a particular date and the Club reserves the right to reschedule the Match without notice and without any liability whatsoever.

5 In the event of the postponement or abandonment of the Match, refunds (if any) will be made in accordance with the Club's Customer Charter. The Club will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, such as (but not limited to) loss of enjoyment or travel costs.

6 All persons seeking entrance to the Ground acknowledge the Club's right to search any person entering the Ground and to refuse entry to or eject from the Ground any person refusing to submit to such a search.

7 The following articles must not be brought within the Ground - knives, fireworks, smoke canisters, air-horns, flares, weapons, dangerous or hazardous items, laser devices, bottles, glass vessels, cans, poles and any article that might be used as a weapon and/or compromise public safety. Any person in possession of such items will be refused entry to the Ground.

8 Further, you may not bring into the Ground any sponsorship, promotional or marketing materials save in respect of official club merchandise and/or other football related clothing worn in good faith nor may you offer (either free or for sale by any person) any goods (including literature) of any nature without the express written approval of the Management.

9 The use of threatening behaviour, foul or abusive language is strictly forbidden and will result in arrest and/or ejection from the Ground. The Club may impose a ban for one or more Matches.

10 Racial, homophobic or discriminatory abuse, chanting or harassment is strictly forbidden and will result in arrest and/or ejection from the Ground. The Club may impose a ban for one or more Matches.

11 The following acts are offences under the Football (Offences) Act 1991 (as amended):

11.1 The throwing of any object within the Ground without lawful authority or excuse.

11.2 The chanting of anything of an indecent or racialist nature.

11.3 The entry onto the playing area or any adjacent area to which spectators are not generally admitted without lawful authority or excuse.

Conviction may result in a Banning Order being made.

12 All persons entering the Ground may only occupy the seat allocated to them by their ticket and must not move from any one part of the Ground to another without the express permission or instruction of any steward, officer of the Club and/or any police officer.

13 Nobody may stand in any seating area whilst play is in progress. Persistent standing in seated areas whilst play is in progress is strictly forbidden and may result in ejection from the Ground.

14 The obstruction of gangways, access ways, exits and entrances, stairways and like places is strictly forbidden. Nobody entering the Ground shall be permitted to climb any structures within the Ground.

15 Football League stadia are smoke-free and smoking is not permitted inside the Ground.

16 Mobile telephones and other mobile devices are permitted within the Ground PROVIDED THAT (i) they are used for personal and private use only (which, for the avoidance of doubt and by way of example only, shall not include the capturing, logging, recording, transmitting, playing, issuing, showing, or any other communication of any Material for any commercial purposes); and (2) no Material that is captured by a mobile telephone or other mobile device may be published or otherwise made available to any third parties including, without limitation, via social networking sites.

17 Under the Sporting Events (Control of Alcohol etc) Act 1985 (as amended), the following are offences for which a person can be arrested by a police officer and conviction could result in a Banning Order being made:

17.1 Attempting to enter the Ground or being inside the Ground whilst drunk;

17.2 Being in possession of any intoxicating liquor, or bottle, can or other portable container and which could cause damage or personal injury, when entering the Ground or in a public area of the Ground from which the event can be directly viewed.

18 Any individual who has entered any part of the Ground designated for the use of any group of supporters to which he does not belong may be ejected from the Ground either for the purposes of his own safety or for any other reason.

19 Save as set out in paragraph 16 above, no person (other than a person who holds an appropriate licence) may capture, log, record, transmit, play, issue, show or otherwise communicate (by digital or other means) any Material in relation to the Match, any players or other persons present in the Ground and/or the Ground, nor may they bring into the Ground or use within the Ground (or provide to, facilitate or otherwise assist another person to use within the Ground) any equipment or technology which is capable of capturing, logging, recording, transmitting, playing, issuing, showing or otherwise communicating (by digital or other means) any such Material. Copyright, database rights and any other intellectual property rights in any unauthorised recording or transmission is assigned (by way of present assignment of future rights) to the Club and The Football League. You further agree (if and whenever required to do so by the Club and/or The Football League) to promptly execute all instruments and do all things necessary to vest the right, title and interest in such rights to the Club and The Football League absolutely and with full title guarantee.

20 No goods (including literature) of any nature may be offered either free or for sale by any person within the Ground without the express written permission of the Club.

21 Tickets are not transferable and may not be offered for sale without the prior written permission of the Club. Any tickets that are transferred are transferred subject to these Ground Regulations. Any tickets offered for sale may be confiscated by any steward, officer of the Club or any police officer. The Club reserves the right to refuse admission to or eject from the Ground, any person who has transferred his/her ticket in contravention of the relevant ticket terms and conditions (and/or the holder of any ticket that has been transferred in contravention of the relevant ticket terms and conditions.) Tickets remain the property of the Club at all times.

22 CCTV cameras are in use around and in the Ground and the Club may itself use or pass to the police or any Football Authority or other clubs, any recordings for use in any proceedings.

23 At all times while present in the Ground, persons must comply with any and all instructions of any steward or officer of the Club and/or any police officer. Failure to comply with any instruction may lead to immediate ejection from the Ground.

24 By entering the Ground, all persons are acknowledging that photographic images and/or video recordings (and/or stills taken from video recordings) may be taken of them and may also be used, by way of example and without limitation, in televised coverage of the game or by or on behalf of the Club or any Football Authority (or their commercial partners) for marketing, training or promotional purposes. Entry into the Ground is confirmation that all persons have consented to such use of their image. If these images should feature an individual prominently the Club will make reasonable efforts to gain the consent of that person before publishing such images, however, if this is not possible, then entry into the Ground shall be deemed consent unless the Club is notified in writing to the contrary.

25 Further to paragraph 24, if such person is under 18 years of age, the parent, guardian, or responsible adult who is accompanying them into the Ground shall be deemed to have provided consent on their behalf.

26 Refused entry to (or ejection from) the Ground may lead to further action by the Club including, but not limited to, the withdrawal of any season ticket (without reimbursement), Club Membership and other benefits.

Published by The Football League Limited - June 2013.


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