The telephone line to the Ticket Office re-opened on Monday 15 June and is available Monday to Friday, 10am-4pm on 01642 929421. 

Lines are expected to be extremely busy and we appreciate your patience through this period. Fans can still email any queries to

Please note, the Ticket Office remains closed for in-person visitors to the Riverside Stadium.

Season Card Credit

Fans wishing to use the credit on their ticketing accounts should call the Ticket Office on 01642 929421 or email with a contact telephone number.

Match Ticket Refunds

The telephone line is also open for fans with match ticket refund queries.

Supporters with match tickets for games that will be played behind closed doors can either receive a credit on your account or a full refund.

Please return your tickets stating if you would prefer a ticketing account credit or a full refund, along with name(s), Boro ID(s) and a contact telephone number should we need to contact you, to:

Ticket Office
Middlesbrough Football Club
Riverside Stadium

Once tickets have been received they will be refunded to the original credit/debit card.

A confirmation email will be sent to the lead booker confirming the cancellation of tickets, the refund may then take up to five working days to appear in your account depending on your bank.

2020/21 Season Cards

Fans are also reminded that 2020/21 Season Cards are still available at the Early Bird prices for both renewals and new applicants.

Live Streaming

Please do not contact the Ticket Office regarding live streaming and instead forward queries to