Supporters wanting to renew using the credit should either contact the Ticket Office on 01642 929421 (lines open Mon-Fri 10am-4pm) or email and include name, Boro Ref and a contact number so we can call you back to process your application. 

The credit cannot be processed using our ticketing website and will not be applied at the time of payment for online transactions.

Fans are also reminded that 2020/21 Season Cards are available at the Early Bird prices for both renewals and new applicants.

Supporters with match tickets for games that will be played behind closed doors can receive either a credit on your account or a full refund.

Please return your tickets stating if you would prefer a ticketing account credit or a full refund, along with name(s), Boro ID(s) and a contact telephone number should we need to contact you, to:

Ticket Office
Middlesbrough Football Club
Riverside Stadium

Once tickets have been received they will be refunded to the original credit/debit card.

A confirmation email will be sent to the lead booker confirming the cancellation of tickets, the refund may then take up to five working days to appear in your account depending on your bank.

Please note, the Ticket Office remains closed for in-person visitors to the Riverside Stadium.