An update from the Ticket Office...
Match Ticket Refunds
Supporters with match tickets for games that will be played behind closed doors can either receive a credit on your account or a full refund.
Please return your tickets stating which you would prefer along with name(s), Boro ID(s) and a contact telephone number should we need to contact you, to:
Middlesbrough Football Club
Once tickets have been received they will be refunded to the original credit/debit card.
A confirmation email will be sent to the lead booker confirming the cancellation of tickets, the refund may then take up to five working days to appear in your account depending on your bank.
Season Card Credit/Refunds
2019/20 Season Card holders have been issued a pro-rata credit for the four home matches played behind closed doors.
Supporters can request a refund as an alternative by emailing firstname.lastname@example.org. Applications for refunds are currently being processed.
We would ask supporters that once they have completed their forms they forward them to email@example.com where they will receive an automated response.
We kindly ask that supporters do not contact the Ticket Office asking for an update - we are unable to respond to each due to the high volume of emails being received.
We are working through the refunds as quickly as possible, which can take up to 30 days to process.
2020/21 Season Cards
Supporters wanting to renew their season card(s) using the credit must either contact the Ticket Office on 01642 929421 Monday - Friday 10am - 4pm or email firstname.lastname@example.org and include name, Boro Ref and a contact number so we can call you back to process your application.
Credit is not currently available to use for online purchases and will not be applied at the checkout.
Supporters are also reminded that 2020/21 Season Cards are still available at the Early Bird prices for both renewals and new applicants. The Early Bird deadline has been extended until further notice, with no set deadline as yet. We will update supporters as and when this changes.
Please note, the Ticket Office remains closed for in-person visitors to the Riverside Stadium.