Below you will find the most frequently asked questions regarding the purchase of tickets for Middlesbrough FC matches.
A: All Boro supporters will need to create a new MFC Digital Account to login to the club’s Ticketing, Retail and official websites, or to listen to live audio commentary via subscription on the Middlesbrough FC Official App or at mfc.co.uk.
A: Seats can usually be booked approximately four-to-six weeks before a match, although this can vary. Information about when seats will become available will always appear on the website in advance. Please keep checking the Home Tickets and/or Away Tickets and Travel pages for updates.
A: We have designed the MFC online ticketing site to make activating your Season Card for a forthcoming home cup-tie as easy as possible. The process should take no longer than a few minutes. Simply follow the instructions below.To complete your card activation, please note that you will need your Boro ID, which is printed on your Season Card. You will also need your credit/ debit card details.
A) Click on the Online Tickets button on the homepage. Make sure you are logged in correctly. To ensure you know you are, please see the 'How do I know I am logged in correctly?' question towards the bottom of this page.
B) Select the game you are wanting to purchase for
C) Follow the instructions on each page, enter your credit/ debit card details and your Season Card will be activated.
D) Simply use your Season Card in the way you would for a league match to access the stadium via the turnstiles.
A: Follow the instructions as per the previous question. Please ensure that you select the correct quantity and class (eg adult, under-18 etc) of Season Card seats. You will then be asked to click on the seat numbers of your fellow Season Card holders and complete their Boro ID and surname.
Please note that you must follow this process to ensure the cards of your fellow Season Card holders are activated for the cup-tie in question.
If you do not do this, their cards will not be activated - but paper tickets will be issued for their use. Please then refer to the question below: Will my tickets be mailed out to me or left for collection?
A: This should take no more than a few minutes to do. First, check the Home Tickets or Away Tickets page within the ticketing section to see which matches are on sale. Then, simply click through to Buy Tickets and follow the appropriate instructions for the game you wish to attend.
A: Your Boro ID number is printed clearly on your Season Card.
A: We would recommend that families or those with young children buy seats in our award-winning Generation Red Family Zone (GRFZ) in the East Stand, where we offer heavily-discounted prices. Matchday entertainment is also focused in this area. You can find out more about the GRFZ and how to buy here. Please note that space in the GRFZ is limited and tickets are subject to availability.
A: To purchase disabled tickets please call the Riverside Ticket Office between 9.30am and 5pm weekdays on 0844 499 1234 (calls to this number will cost seven pence per-minute plus your providers access charge) or call in the the main Ticket Office at the Riverside Stadium during the same hours. You may want to visit our Disabled Supporters page for more information.
A: Tickets ordered for weekend games will be mailed out to you if you have placed your order before 4.30pm on the Wednesday before the match. For orders placed after this time, your tickets can be collected from the ticket collection booth opposite the Ayresome Park gates at the Riverside Stadium from three hours before kick-off.
Tickets ordered for midweek games will be mailed out to you if you have placed your order before 4.30pm on the Thursday before the match. For orders placed after this time, your tickets can be collected from the ticket collection booth opposite the Ayresome Park gates at the Riverside Stadium from three hours before kick-off. Please allow five days delivery for non-UK addresses.
A: Yes. Please visit our Away Tickets And Travel page for more information on which games are on sale. Please note that Season Cards holders have priority when purchasing away tickets.
A: The MFC Online Ticket Office is strictly for use by Middlesbrough supporters. For reasons of safety, supporters of visiting clubs should not attempt to purchase seats in areas of the Riverside reserved for home supporters. Please note that visiting supporters who purchase seats in home areas risk being removed from the stadium without refund. Supporters of visiting clubs must purchase tickets via their own club.
A: Coaches are available to travel with the MFC Travel Club to every Boro away game. Membership of the Travel Club is FREE to Season Card holders. The latest travel information is available on our Away Tickets and Travel page.
A: The MFC Online Ticket Office is the easiest way to activate your card or purchase a ticket. However, you can call 0844 499 1234 (calls to this number will cost seven pence per-minute plus your providers access charge). Alternatively, you can call in at the Riverside Ticket Office, which is open 9.30am to 5pm weekdays, 9.30am to noon on non-match Saturdays during the season, and 9.30am to kick off on Saturdays when Boro are at home. Please visit our Opening Hours page for more information.
A: To add any friends or family to your network, once logged in simply select 'My Account' then 'My Network' on the right hand side of the screen. Once on this page you can add others in to your network by choosing the 'Search for existing users' and entering their surname and Boro ID of the supporter you want to add.
A: Fans who are logged in correctly will notice they have their Boro ID number in brackets next to their name in the top right of the screen. If your Boro ID is not is brackets next to your name, you need to contact the Ticket Office to get this reset. Please call 01642 757640 to speak direct to a member of MFC's staff. Please note that you cannot purchase tickets through this number though- it is for enquries only. Alternatively, you can email email@example.com.
A: Season Cards may be upgraded on a single match basis subject to availability, but such an upgrade must be completed prior to the Season Card being presented at a turnstile. Upgrades are subject to availability and are limited to a maximum of 5 times in any one season. Upgrades can be done and paid for by either taking the Season Card in person to the Main Ticket Office or any satellite office on Match days or, by calling 0844 499 1234* (Option 2). Please have the Season Card and your Credit / Debit Card to hand when calling.
For further information on Upgrades or restrictions please our Conditions of Issue for MFC Season Cards 2017-18 or contact the ticket office direct.
A: If the above questions cannot help you resolve your query, you can call 01642 757640 to speak direct to a member of MFC's staff. Please note that you cannot purchase tickets through this number though- it is for enquries only. You can call between 9.30am and 5pm from Monday to Friday, between 9.30am and noon on a non-home matchday Saturday, and between 9.30am and kick-off on a home matchday Saturday. Alternatively, you can email firstname.lastname@example.org. Please see our Opening Hours and Contact Us pages for more information.